Code of Conduct
LETTER & MESSAGE FROM THE BOARD
Each one of us shapes our culture through our words and actions. We strive to build a diverse and inclusive culture that embraces learning and fosters trust—a culture where every employee can do their
best work. Making good decisions and ethical choices in our work builds trust in each other and with our customers and partners.
You should never compromise your personal integrity or the company’s reputation and trust in exchange for any short-term gain. We are more likely to make ethical choices when integrity, honesty, and compliance guide our decisionmaking. We should always be transparent about our motives, learn from our mistakes, and ask for help when faced with a difficult situation. We expect leaders and managers to foster a culture where employees feel free to ask questions and raise concerns when something doesn’t seem right.
Our Standards of Business Conduct emphasizes the role that each of us plays in building trust, and the approach you should take in making decisions. When we apply these principles in our daily work, we can move forward with confidence in our ability to make good decisions that build trust and empower our customers and partners to achieve more.
Thank you for your attention.
The Board - INFOSUPPORT S.A.
OUR CULTURE AND VALUES
Our Mission"To put people at the center of software solutions that will improve their quality of life."
When we think about how we achieve our mission, it all depends on building trust with people and organizations around the globe. Our goals are only possible when people trust INFOSUPPORT and trust our technology.
How do we earn and build that trust? It starts by applying our culture and values to build lasting relationships inside and outside INFOSUPPORT. Our values are the enduring principles that we use to do business with integrity and win trust every day. Our culture is our operating framework—who we are and how we behave.
INFOSUPPORT’s Standards of Business Conduct (the “Standards”) will show you how we use our culture and values to build and preserve trust with our customers, governments, investors, partners, representatives, and each other, so we can achieve more together.
How to Use the Standards to Make Good Decisions
Making good decisions and ethical choices builds trust between each of us and the people we interact with. But not all situations you encounter are straightforward—how do you make the best choice when facing difficult or unclear circumstances? How do you navigate ethical dilemmas?
While the Standards won’t tell you exactly what to do in every situation, they serve as a guide to help you make good decisions and navigate complex situations where the answer might not always be clear.
When faced with a difficult decision or situation follow these steps:
The Role of Managers
As a leader, you have a special responsibility for setting the culture and the work environment on your team. The way you make decisions, and handle concerns, different opinions, and even bad news, will set the foundation for trust with your teams, customers, and stakeholders. Your success and the success of your team depends on the trust you build together.
Take these simple steps to build a culture of trust and integrity on your team:
Talk to your team about ethics and integrity, and be clear that you expect work to be done ethically.
Lead by example, by modeling ethical decision-making.
Ensure your team knows that for results to matter, they must be achieved the right way. Then, satisfy yourself that results have been achieved the right way.
Make sure your team knows you will listen, even if they have something difficult to say.
"Part of building a culture of trust is learning to speak up when something’s not right, so that we can address the problem."
You don’t have to have all the details, or be sure that something is wrong to raise an integrity concern. You can trust that we’ll treat your reports seriously, fairly, and promptly, and if something needs to be fixed, we’ll take action based on what we learn.
There is No Tolerance for Retaliation
It takes courage to speak up when something’s not right. We understand that you might be uncomfortable or anxious. That is why we do not tolerate retaliation.
Know that you will not suffer adverse consequences for:
Refusing to do something that violates these Standards, INFOSUPPORT’s policies, or the law, even if your refusal results in the loss of business to INFOSUPPORT.
Raising a concern in good faith about potential misconduct.
Cooperating with an investigation.
Anyone who retaliates against an employee for engaging in any of these activities will be subject to disciplinary action, up to and including termination.
How to Report a Concern
Raising a concern should be as easy aspossible. That’s why there are a variety ofways to tell us when something’s wrong. Where permitted by the law of your country, your reports may be made anonymously through our external hotline, or you can ask the Office of Legal Compliance (OLC) to treat your report as anonymous.
Choose whichever reporting option you are most comfortable using. Whichever option you choose, your confidentiality will be protected:
Phone: +30 210 88 97 700
Fax: +30 210 88 24 740
By Mail: Office of Legal Compliance, INFOSUPPORT, 8 Doiranis str., Athens 11362, Greece
How Managers Should Handle Concerns
If someone comes to you with a concern, you have a special responsibility to listen and act. Handling concerns appropriately is critical to preserving trust and protecting INFOSUPPORT.
If somenone raises a concern, take these specific steps:
Remove distractions and listen carefully. Thank the person for speaking up—remember that they’ve just done something difficult and very important for the company.
Respond respectfully and take every concern seriously, even if you disagree. Show that you are committed to solving the problem.
Take steps to protect the person’s confidentiality - avoid discussing the conversation with others on your team.
As a manager, you should feel empowered to resolve performance issues yourself, but you should escalate integrity concerns about business ethics or misconduct to the Office of Legal Compliance. If you have a question or are not sure whether you can or should resolve the issue yourself, you can always email the Business Conduct and Compliance alias (firstname.lastname@example.org) for advice.